Last week I had the pleasure of hearing Paula Berg, Manager of Emerging Media for Southwest Airlines, speak at a Nashville Chamber Small Business Breakfast as part of the Informed and Inspired series. Paula was terrific. She was engaging, honest, and approachable. But most importantly she was informed. I loved learning what she had to say about Southwest’s “wild ride” in the blogosphere.

Here are just a few things that she shared that surprised me: (more…)